We deliver across South Africa between 2-4 days for main centres and up to 7 days for remote areas. Alternatively, Items can be made available for collection from our DC in Stikland, Bellville.

If delivery is not taken by the Customer after 3 attempts by the courier, the Goods will be retained by the Supplier for a period of 8 weeks, whereafter it will be refunded back to the Customer.

HAUS online deliveries take between 2 to 4 working days, between 8am and 5pm for main centres (CPT, JHB, PTA, DBN) and up to 7 working days for regional and remote areas.

Standard delivery is free for all orders totally R1500 or more across South Africa.
All other orders carry a flat rate delivery charge of R150.
The cost of International deliveries is available upon request. Please email onlineorders@hertex.co.za

We support the following payment options when shopping online:

Credit Card, Debit Card, Instant EFT, Zapper, Masterpass & Mobicred.

If your card transaction has failed the most probable cause is a bank decline. Our credit card provider acts as a middleman between Hertex HAUS and your bank to process payment. We can also assist with EFT payments, please email us to initiate this process.

Mobicred is a simple & convenient credit facility that allows you to safely shop online with our participating retailers. Your Mobicred account allows you to make one single monthly payment for all your purchases with a revolving credit limit - allowing you to spend whatever you re-pay. Go to www.mobicred.co.za for more information on how to apply.

If you are dissatisfied with your purchase for a reason unrelated to a quality problem, you may return it within 30 days from date of invoice - these products will only be considered for refund or exchange if unused and undamaged and in their original condition.

If you return your items through a courier you will receive a refund or exchange once your items have been received and passed a quality assessment at our warehouse. It can take 5-10 working days for the funds to reflect in your account.

To return an order, login into your account here. Select your order and reason for return and we will follow up with a confirmation. Alternatively, email onlineorders@hertex.co.za with your return request and we will follow up.